What Our Customers Are Asking: Real Fixing and Fastening Questions Answered by The team at MTK – Part 2
The questions don’t stop, and that’s exactly how we like it.
Every enquiry gives us a better understanding of what’s happening on the shop floor, on-site, or in the workshop. Some are quick fixes, others need a bit more digging, but all of them matter.
Here’s another round of real customer questions, along with the answers and insights from the MTK team.
Why won’t these 71 series staples fire in my 71 series stapler?
This one catches more people out than you might expect.
A customer got in touch after struggling to get their 71 series staples to fire properly through their stapler. On paper, everything matched up — same series, same tool — but it just wasn’t working.
Our response:
In this case, the issue wasn’t compatibility, it was the loading.
If the staple is not seated correctly in the magazine, they simply won’t feed or fire as expected. It’s an easy mistake to make, especially when you’re in the middle of a job.
Our advice:
Always double-check how the staples are loaded into the magazine. Even experienced users get caught out from time to time.
We’ve put together a simple visual guide to show the correct orientation and positioning as a quick reference that can save a lot of frustration.
The result:
Before assuming there’s a fault with the tool or the staples, it’s worth checking the basics. Small setup issues are often the quickest to fix.
Can you supply Omer 71 series staples in smaller quantities?
Not every job calls for a full carton and that’s something we’re always mindful of.
A customer approached us looking for Omer 71 series staples but didn’t need bulk quantities.
Our response:
We supplied both options, a full carton for larger-scale use, and a more cost-effective equivalent for smaller runs.
Our advice:
If you’re not using high volumes, it’s often more economical to explore compatible alternatives rather than committing to bulk OEM stock.
We’ll always aim to give you options that balance cost, quality, and practicality for your workload.
The result:
The customer got exactly what they needed without overspending or over-ordering, with the confidence that the product would perform as expected.
Breakdowns happen and you will want to get back up and running.
A customer contacted us needing a replacement driver blade for their PR.28 stapler, and time was a factor.
Our response:
We tracked down the latest pricing, checked it against their previous orders to ensure compatibility, and confirmed the correct part.
Our advice:
When ordering replacement parts, it always helps to reference tool details. It speeds things up and reduces the risk of ordering the wrong component.
The result:
We turned it around quickly so the customer could keep their workflow moving with minimal disruption.
Can you help if I’m based outside the UK?
Not all enquiries come from just around the corner.
We recently heard from a customer overseas who needed parts for their stapler but wasn’t sure where to source them locally.
Our response:
While we couldn’t supply directly in this case, we pointed them to the correct supplier in Australia who could help.
Our advice:
Even if we’re not the right supplier for your location, we’ll always try to point you in the right direction. Getting you the correct part matters more than making a sale.
The result:
Good support doesn’t stop at borders.
Final Thoughts
At MTK, it’s never just about what’s on the shelf.
It’s about understanding the requirement, asking the right questions, and making sure you get a solution that actually works for your job.
Whether it’s a simple loading issue, sourcing the right staples, tracking down parts, or helping you find the right supplier – we’re here to make it straightforward.
Got a question?
If you’re unsure about a tool, fixing, or setup, just ask.
The MTK team is always on hand with practical advice to help you get it right first time.
More real questions and straight answers coming soon.
The MTK Team
Get in touch with our team, on 0333 8000 345, email info@theMTKgroup.co.uk, or DM us on social media @theMTKgroup, we’ll make sure you’re set up to keep production moving.