A Day in the Life at MTK: Behind the Scenes with Your Joinery Tool Experts
Ever wondered what happens after you hit “order” or call us for advice? At MTK, we’re not just a joinery tool supplier we offer top notch customer service and trade knowledge of our air tools and fastenings with expert advice and real support.
Read on for a behind the scenes look at how we put you, the customer first, every day.
Morning at MTK – Orders, Calls, and Visits
By 8:30, the shutters are up and the spreadsheets are whirring. Mark will be checking the email for fastening orders while Jill is reading your online enquiries and putting on the headset so you can call her for customer support. Ethan, our product expert, already knows who he’s visiting today to offer tailored advice that saves time and cuts costs.
Your order is then processed and sent to the warehouse for picking. We carefully package it using eco-friendly materials, reusing cardboard as shredded filler. You might even spot an Imperial Mint sticker on our repurposed boxes.
Mark keeps a tidy workspace, a habit he picked up working for a certain local premium car brand who taught him efficiency comes from everything having a place. Soon, your joinery tools will be ready for dispatch.
Solving Real Trade Problems
Today, a regular customer came to us with a frustrating problem. The nails they were using kept splitting the cedar roof tiles of their garden buildings, causing costly delays and damage. Ethan immediately jumped in to help. He carefully reviewed their tools and compressor setup, looking for any tweaks that might prevent the splitting while maintaining a strong, secure fix.
Although everything seemed correct, Ethan didn’t stop there. He offered to run trials with alternative nails and air tools in our workshop to find the best possible solution. If the answer isn’t in our own inventory, he will be ready to reach out to our trusted suppliers and industry experts to explore further options.
Ethan is committed, he won’t quit until he finds the right fix to save the project and help the customer avoid further costly problems. It’s this level of hands-on, expert support that sets MTK apart.
The MTK Difference – Why Service Matters
We might not be the cheapest, but we’re the trade tool supplier who test tools before recommending them. With support at our core, we believe real value comes from honest advice and hands-on help. Whether it’s sending out trial kits, tweaking compressor setups, or speaking directly with our suppliers, we go beyond the sale to make sure our customers get the right result.
For busy trades, there’s no time to waste on the wrong tools. That’s why we dig into the details, from pressure settings to fastener lengths, before we recommend anything. If we can save a customer time, reduce costly errors, or improve finish quality in their joinery workshop, we will. It’s this kind of support that turns a supplier into a partner, and it’s exactly what our customers have come to rely on.
Afternoon Wrap-Up – Orders Out, Plans Made
By 15:00, the orders are labelled, and the courier is on the way. Most deliveries will be with the customer before 24hours have passed. The afternoons can be calm here, the warehouse will be quieter and it’s the ideal time to focus on the things that keep everything running smoothly. That might mean crunching some numbers, planning next week’s stock or getting stuck into some marketing.
Meanwhile, Ethan might be lining up tools for tomorrow’s demos or prepping stock ready to ship for a customer trial. It’s not unusual to catch a team check-in over the packing bench or hear a laugh drifting down from our office above the warehouse, affectionately known as The Tree House. We’re a small team, and that care and connection carries through everything we do.
Final Thoughts: Why MTK Works the Way It Does
We do things the way we do because we care about the trade. We’re not just here to shift stock. We’re here to help busy professionals get the job done right. So, whether you are creating fine joinery or running a production workshop, you deserve a tool partner who listens, solves problems and offers real support when it counts.
That’s why we take the time to test tools before we recommend them, offer to trial when you are unsure and stay in touch with our suppliers to find the best answers to the challenges you face. It’s why we invest in quality stock and ship fast, because we know your time matters.
We are proud to be a trusted partner to the trades. If you need fastening help, joinery advice or just want to check a tool setup before you commit, call us, message us, or drop by. We’re here to help when you need us because that’s what it means to be a partner, not just a supplier.
📞 Want to see what we’d recommend for your job? Call us on 0333 8000 345 or message us online.